DISPATCH & DELIVERY
Dispatch: We dispatch orders within one business days (for all orders placed prior to 2:00pm Eastern Time), Monday through Friday. Orders received after 2:00pm Eastern Time will be dispatched in two business days. We dispatch all US orders from our warehouse in New York.
Delivery: Orders ship via USPS or Federal Express, depending on your region, the weight of your order, and the speed of delivery you've selected. You will receive an email notification upon dispatch with your tracking number.
We get so few returns of our books and DVDs that we are happy to offer customers an unequivocal - No Questions Asked - Guarantee for 60 days from purchase:
RETURNS CANCELLATIONS & EXCHANGES
You may return, cancel or exchange your order within the first 60 days of purchase. Returns within 60 days are eligible for a full refund. Returns made within 7 days will have returned shipping costs refunded. Returns within 7-60 days are subject to return shipping costs. You must notify us in writing within 7 days to be eligible for a full refund including return shipping.
Bulk orders of 10 or more copies of an item are non-returnable.
In the unlikely event that your items are faulty, you may return them to us within 60 days for a replacement, or for return with a full refund (including shipping). We will pay return shipping costs on all faulty items provided you notify us in writing within 60 days of receipt.
For any returns, cancellations, exchanges or faulty items, please email: firstname.lastname@example.org